What makes the SMART team different?

Experience you can trust – Every member brings years of expertise in their specialty.

Dedication to results – We don’t stop at “good enough.” We push to collect more, streamline processes, and deliver real value.

Personal care – You’re never just a number. Our staff builds genuine partnerships with clients, treating your goals as our own.

Powered by People, Driven by Results

Meet the People Behind SMART

At SMART, we believe that great service starts with great people. Our team isn’t just skilled – they’re dedicated, driven, and passionate about making sure every client gets the absolute best results.

The staff you see highlighted here are just a handful of the key leaders who help keep SMART running at the highest level. Behind them is an entire network of professionals working tirelessly to support your success – from billers and verification specialists, to client support, to our leadership team that guides every strategy.

When you enroll with SMART, you’re not just getting a service – you’re gaining the strength of a team that’s committed to your success. And while not every member of our incredible staff is pictured here, know that there’s a whole family of professionals working behind the scenes to support you every step of the way.

Let our team show you the SMART difference.

Meet the Team of Professionals

Real People. Real Expertise. Real Results.

Melissa B.

Service Operations Partner

Moises G. Madrid

Director of Operations

Lee Galvez

Momentum Partner

Joey Salem

Innovation Catalyst

Mia Young

Lead VOB Specialist

Jesse Madrid

Client Acquisition Specialist

Violet Lopez

Credentialing Specialist

Chantai Mitchell

Medical Billing Specialist

Emma Lee

Utilization Review Specialist

Michelle Ramirez

Compliance Specialist

Sandra Thompson

Utilization Review Specialist

Jessica Moore

Medical Billing Specialist

Instagram — Behind the Scenes at SMART

Get a glimpse of the SMART lifestyle. From rep success to client wins, this is where we keep it real. Follow, like, and share..

SMART Facebook — 3,000+ Healthcare Pros Connected

Join a growing community of 3K+ healthcare professionals. Stay updated on SMART wins, referrals, and industry insights. Let’s grow together.

LinkedIn — Connect with SMART

Follow us on LinkedIn to stay in the loop with company updates, industry news, and professional wins. Let’s grow the SMART network together.

Medical Billing FAQS

1. Does Smart offer consulting services?

Yes, we offer consulting services tailored specially for your practice. We also offer personalized data analytics of your practice economics as part of our Medical Billing services.

2. Can patients pay their bills using credit cards?

Yes, we do accept Credit Card payments from Patients.

3. Who receives the payments?

Your office will receive the payments directly from the Payer. At times, electronically submitted claims payments are received by providers within as little as 7 business days of submission. For Medicare claims, providers generally receive payments in 14 business days after submission.

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4. Do I need any special software or system for you to do our billing?

NO. Whether you already have Software or if you are not computerized at all, we can handle your billing. NO COMPUTER IS NEEDED.

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5. How do you charge for your services?

Our fee is based on the percentage of the revenue you collected as a result of our service throughout the month.

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6. Will I get a dedicated team for my billing?

Each client is assigned a designated Account Manager, giving the security and comfort of working with a representative who is uniquely familiar with your practice.

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7. How long does it take to get started with SMART?

We can start billing most insurance carriers immediately.  Medicare and Medicaid/Medi-Cal require special authorization and it usually takes  2-3 weeks before we can submit claims on your behalf.

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8. What information does our office need to provide SMART?

We need your patient’s demographics and insurance information, super-bills or charge sheets, and any EOBs that come to your office for posting purposes.

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9. How often should we send our new billing to SMART?

We recommend that you send it daily or weekly to ensure consistent cash flow.

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10. How will you handle billing our patients?

We will bill your patients for any balance due. Your patients will receive a comprehensive billing statement with our telephone number to direct all billing questions to our call center. A self-addressed envelope with your practice name and address is included.

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11. How do you handle denials from insurance carriers?

 We will review the denial to verify validity. If the denial is not valid we will appeal and resubmit the claim at no additional charge to the provider.

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12. How often do you follow up on claims?

We aggressively follow up on all claims immediately after the established time frame for reimbursement has passed by.

Endorsed by MGM PARTNERS LLC